At our practice, we focus on providing the highest level of personalized care and flexibility for our patients. While we are an out-of-network provider with most insurance companies, many of our patients are still able to receive partial reimbursement for their physical therapy sessions. Here’s how the process works:

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1. Payment at Time of Service

Because we are out of network, payment is due at the time of your appointment. You’ll receive a detailed receipt for each visit that includes everything your insurance company needs to process a claim.

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2. You Receive a “Superbill”

After each session (or at the end of a treatment cycle), we’ll provide you with a superbill—an itemized statement that lists:

• The services provided

• Treatment and diagnosis codes

• Our practice information and NPI number

• The total amount paid

This document makes it easy for you to submit your own claim for reimbursement.

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3. You Submit to Your Insurance

You simply send the superbill to your insurance company (usually through your member portal or by mail). They’ll review it and apply the charges toward your out-of-network deductible or issue reimbursement if your plan includes out-of-network benefits.

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4. You Receive Reimbursement

If your plan covers out-of-network services, your insurance company will send reimbursement directly to you based on their allowed amount for physical therapy services.
(Reimbursement amounts vary by plan—contact your insurance provider for details.)

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Why We Offer Out-of-Network Care

Being out of network allows us to:

• Provide one-on-one, individualized sessions without rushing through appointments

• Focus on your goals and progress—not insurance restrictions

• Deliver higher-quality, evidence-based treatment designed specifically for you

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Helpful Tips

• Before your first visit, contact your insurance provider to ask about your out-of-network physical therapy benefits.

• Request details about your deductible and reimbursement percentage for CPT codes 

• Use your HSA or FSA card if available—physical therapy is typically an eligible expense.

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We’re happy to help you navigate the process and make sure you have everything you need for reimbursement. If you have questions about superbills, payments, or insurance, please contact our front desk — we’re here to help.